Shipping policy
International Shipping & Potential Customs Fees:
All international orders (outside of the UK and US) may be subject to import duties, taxes, and customs fees, which are determined by your country's customs regulations. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are not included in your purchase price or shipping cost and are the sole responsibility of the recipient. We have no control over these fees and cannot predict their amount.
By placing an order with us, you agree to cover any applicable customs charges upon delivery. If you refuse to pay these fees and the package is returned to us, you may be eligible for a refund of the product cost only, minus any shipping fees and return costs incurred.
We strongly recommend checking with your local customs office before ordering to understand any potential charges. Noobru™ will not be liable for packages refused or held by customs for delivery.
UK Orders
Noobru™ offers a flat rate standard shipping option to all UK customers. We use Royal Mail for all of our parcels shipped within the UK.
Royal Mail 1st Class Shipping (1-2 Working Days): £2.95
Royal Mail 2nd Class Shipping (3-5 Working Days): £3.95
Free Standard Shipping on all orders over £50.00
United States and Canada Orders
We offer fast, tracked USPS shipping from our warehouse in Arizona.
Orders above the equivalent of $70 get FREE Shipping
For smaller orders we charge a flat $9.95
European Orders
We offer fast, tracked shipping from our EU warehouse via a network of European couriers.
Orders over the equivalent of €70 EUR get FREE Shipping
For smaller orders:
Priority shipping: €9.50
Standard shipping: €5.91
International Orders outside America and Europe
Noobru™ offers a flat rate standard shipping option to all customers. We use Royal Mail International for all of our parcels shipped overseas.
Royal Mail International Standard Shipping (5-10 Working Days): £5.95
Royal Mail International Tracked Shipping (3-7 Working Days): £9.95
Free Royal Mail International Standard Shipping on all orders over £50.00
Citizens of Brazil, please be aware you will need to provide your CPF number. To comply with Brazilian regulations and guarantee the legitimacy of transactions, we must collect this.
By providing this information, you help us maintain a secure and trustworthy platform for all our users, and your order will clear customs much faster.
Order Fulfilment:
Noobru™ aims to get all orders dispatched within 1-2 business days of you placing your order.
Noobru™ does not ship orders on public holidays and/or weekends.
Noobru™ does not take responsibility for any delays of your parcel/order from the moment it is handed to the courier driver.
Noobru™ does not take responsibility for parcels that have been given an authority to leave on the premises (examples include but are not limited to; leave at the front door, leave over the fence, leave on the front porch, etc).
International Customers Please Read the Below:
Declaration of Value and Product Description
International shipments are processed with a commercial invoice as required to ship internationally. Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested will be provided. The requests may differ depending on the order value, regulations, and other unpredictable factors.
Your shipping address, phone number, and email address
Please make sure your shipping address, phone number, and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. Noobru™ is not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.
Address or other customer error
If a package is returned to Noobru™ due to an address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. This includes all unclaimed deliveries that are returned to the sender. Store credit will be issued on returned orders minus the cost of shipping.
Violation of laws
If a package is returned to Noobru™ due to a violation of a country’s laws or import regulations, the customer will be responsible for any and all fees billed to Noobru™ as a result. A refund will be issued for merchandise only, upon receipt of the returned package. If an order is seized and destroyed by customs due to regulatory issues, the customer will not receive credit for the merchandise or shipping cost.
Returned packages
If an order is rejected by customs or unable to be delivered, and the cost to return the goods is greater than the value of the goods, Noobru™ will instruct the carrier to abandon the package. The customer will not receive a refund for the order or shipping cost.
If a delivery is rejected by the customer unwilling to pay the duties or taxes, Noobru™ will only accept the rejected order if the value of the package is more than the cost of ALL shipping costs incurred. If the cost to return the items exceeds the cost of goods then Noobru™ will instruct the agents to destroy the package and no refund will be available (and you may still be liable to pay your customs duties and taxes). If we do accept the return of the goods the refund will be the total of the order minus the total shipping costs (which in some cases is expensive).
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.