f your order is within our 90 day guarantee, you're eligible to return any remaining items for a refund, or exchange. We always want to try and put things right before we get to this stage, so please let us know what we can do to get things back on the right path first.
To initiate a return, simply email us at hello@noobru.com. Let us know;
- Your order number
- What you’ll be returning
- How much of it is left
and we’ll provide you with the nearest return address.
We also welcome any feedback you may have - if there’s something we can improve, we’d love the opportunity to make it right.
Please note: Return postage and packaging costs are the responsibility of the customer. Refunds will be processed once we receive the returned items in their original, sealed, and untampered condition.
We value fairness in our guarantee. If we find, at our sole discretion, that this policy is being misused in an excessive or abusive manner, we reserve the right to revoke the guarantee for future purchases. The 90 day guarantee applies from point of purchase.
