Fantastic to see you ready to place an order with us!

Don't have anything specific in mind so just want to browse?

• Head to our main homepage (www.noobru.com) and click the bright green "Shop Now". You'll be greeted with every product we sell, which can be a little overwhelming...

Have a specific health need in mind?

• Either head to our homepage (www.noobru.com) and scroll down to see specified categories, or head to our banner at the top and hover over "Shop All" and check out our "By Health Need" section

Want to check out our best sellers?

• Head to our banner at the top and hover over "Shop All" and take a look at our best sellers and award winners section

The right Noobru product depends on what you want to support most. Each blend is designed for a different goal - there’s no “wrong” choice.
Here are a few recommendations of ours - if you’re looking to…

🧠 Support memory, mental clarity & long-term brain health
Noobru Advantage is designed for everyday clarity, sharper recall, and staying mentally switched on. Many customers choose this as their daily go-to.

⚡ Wanting to gain that extra edge in sports performance or your day to day?
Noobru Pro is ideal for busy workdays, gameday within a specific sport, or times when you need sustained mental performance and motivation.

😴 Want better sleep and assistance with overnight recovery?
Noobru Lucid helps support a calm, clear state of mind without making you feel drowsy or slowed down. 

Many customers use more than one product depending on their routine or the time of day, and you can switch products or update your subscription at any time. 

If you’d like to explore this in more detail, you can:

• Visit each product page to see who it’s designed for and how people use it
• Read customer reviews to see how others with similar goals use Noobru
• If you’re still not sure which option is right for you, our support team is always happy to help you choose - just reach out by email or phone call and tell us what you’re looking to improve.

You've made a great choice! Subscribing to a Noobru product is the best way to ensure you're getting the best price, free delivery AND a never-ending supply.

To subscribe for the first time, you simply need to purchase one of our "subscribe and save" products. What you choose in checking this product out, will dictate how your subscription is set up going forward so please be mindful.

At checkout, you will have the option of choosing how frequently you wish the product to renew. Please keep in mind that the volume (months worth) will be the amount you check out initially. Don't worry! Any of these details can be changed once the subscription starts and you've placed your first subscription order with us.

You can manage the subscription here: Manage Your Subscription

You can find out more about subscriptions here: Start Your Subscription

Got a discount code? Great!

Discount codes are applied at the final checkout stage. Choose your items, add them to your basket and then head to checkout - just below the shipping details, you'll see text which states "Discount (apply code)". Click the blue "apply code" and you'll be presented with the code section to add your discount.

Once confirmed, you can continue with the checkout.

Please keep in mind that discounts cannot be combined, and you cannot discount a subscription product as it is already heavily discounted.

It's a shame to hear you're looking to cancel your order - we really hope we didn't do anything to put you off!

Whilst we can cancel orders prior to it shipping out of our warehouse, we want to do everything we can to make things right first. If you've noticed something wrong with your order and need to make a change, please drop us an email on hello@noobru.com or, if it's urgent, give us a call using one of the numbers displayed on our "contact us" page.

If your order has been shipped and you've received an email stating it has been fulfilled, we unfortunately cannot cancel your order any longer. Please get in touch, and we'll do our best to help you.

You can log into your own Noobru account at any stage, to review current and previous orders.

Head here, and either log in or sign up for a Noobru account with us: Your Account

We accept most forms of payment, from credit and debit cards of most varieties as well as Klarna, Apple and Google Pay, PayPal.

If you've taken up a promotional offer post checkout, or combined a few different products, the transactions can, on occasion be broken down by product.

For example, you place an order for 3 months of Noobru Advantage, but in take up a promotion for 1 month of Noobru Shield later, which is combined with your original order. Your bank statement will reflect a payment for the original 3 months of Noobru Advantage, and a separate transaction for the 1 month of Noobru Shield added subsequently.

Occasionally, our emails can be filtered into your junk or spam folders by your email provider. Please double-check the email hasn't been sent there, and if you still cannot locate it, please give it some time. Our emails can take up to an hour to arrive if it's a busy day.

If the email is still not with you, please reach out to our helpful team either by phone (please see our Contact Us page) or email (hello@noobru.com) to verify that your order has been placed. We will then resend your order confirmation email.

If the order has not been fulfilled and shipped from our warehouse, yes. If the order has been fulfilled and you've received an email to say so, the order can no longer be edited or cancelled.

If you wish to make an edit to your order, please give us a call or drop us an email (although we can't guarantee we'll pick it up in time) as soon as you possibly can. Fingers crossed, we catch your order in time!

There could be a whole host of reasons for this.

The main reason we see is the cardholder's bank rejecting the payment - often this is a rejection without reason, and the bank needs confirmation from the account holder that it's a legitimate payment attempt. We'd highly recommend contacting your bank prior to reaching out to us, Noobru. We are incredibly limited in our ability to resolve payment issues when it comes to card being rejected.

If you've spoken to your bank and still having trouble, take note of the rejection/error code being shown at checkout as well as any notable details about your order and drop us an email on hello@noobru.com. We'll do our best!

We're working on fixing this!

As we're a UK-based business, all of our invoices and order confirmation receipts are displayed as GBP (Great British Pounds). Please don't worry - on your own bank statement, you will see that you have been charged at the converted value using the day's standard conversion rate.

Just mix, sip, and power up!

Each sachet has clear instructions on how much water to add - no guesswork needed. It dissolves smoothly, no clumps, no fuss, just pure fuel. We recommend 1 sachet for 500ml of water, with the exception of Lucid, which is 250ml.

For optimal results, we recommend a 5-day on, 2-day off routine. The 2 days off don't have to be consecutive, and can be taken anytime during the week - time it with when you feel a break would suit your schedule.

This keeps your body and mind firing on all cylinders while giving your system a little reset. Whilst consistency is of the utmost importance to feeling the benefits of Noobru, the Nootropics we use are pretty potent, which means your body can become "Nootropic-tolerant" if you don't build in a couple of breaks a week.

Absolutely! Noobru plays nice with your morning brew.

Just be mindful if you're stacking caffeine - Pro and Sprint already pack a punch. If you’re looking to keep things caffeine-free, check out our other blends.

100%! Our formulas are designed to work together.

Whether you need all-day energy, next-level focus, or rapid recovery, you can stack them to fit your lifestyle. We'd recommend starting out using a combination of Advantage during the day, and Lucid for a more restful night's sleep.

Yep! No dairy, no animal products, just clean, effective ingredients. 100% plant-based goodness

Timing is everything! It depends on the product:

• Cheat – Take 30 minutes before a carb-heavy meal for best results.
• Lucid – Sip 30 minutes before bed to wind down like a pro.
• All other products – It’s all about your individual needs. 

Need a morning brain boost? Afternoon energy? Post-workout recovery? Take Noobru when it fits your routine best!

Each envelope of Noobru contains 20 sachets that can last a whole month. We recommend taking a couple of nights off per week so as to avoid any chance of building a tolerance to some of the ingredients.

Some of our customers reserve sachets for particularly stressful, restless or busy periods. Others prioritise them for nights when they absolutely need to sleep amazingly. This means that a single box of Lucid can last well past one month, depending on how you decide to use it.

If you believe your sachet may have solidified or has been squashed, it’s best practice to loosen the powder before trying to mix your Noobru with water. Whilst your Noobru still absolutely works and it’s perfectly safe to use regardless of consistency within the sachet, breaking up the powder will help with mixing.

For a more detailed explanation and for a breakdown of how to resolve the issue, follow the link below:

Is your Noobru clumping? →

Absolutely!

Nearly all of our Noobru products are caffeine-free, with the exception of Noobru Pro and Noobru Sprint. If you're looking for that extra lift, these two products are for you - there are many caffeine-free alternatives.

Yes, all of the above!

Informed Sport is a global testing and supplement certification programme which assures athletes that products carrying the Informed Sport mark have been tested for prohibited substances and manufactured to high-quality standards. Informed Sport tests every single batch of a product before it's released to market. After certification, we continually blind test to further ensure the integrity and the safety of the product.

In essence, Noorbu Pro has the added assurance of lab-tested results proving the high-quality ingredients used to create the formula.

Once subscribed, you’ll have access to your Noobru account dashboard→, where you can manage everything from delivery dates to product swaps.

Everything you need to know about your upcoming subscription can be found on our manage your subscription → platform. Your upcoming delivery date will be displayed here.

You can select a delivery schedule that suits your routine - every;

• 30 Days (1 Month)
• 90 Days (3 Months)
• 180 Days (6 Months)
• 365 Days (12 Months)

Change it anytime.

The initial frequency is chosen at checkout when purchasing a subscribe & save product with us.

You’re in full control. Skip, pause, or cancel anytime with just a few clicks - no strings, no stress. 

You can manage your subscription here: Manage Your Subscription→

Alternatively, you can always reach out to our Customer Service team to help you: support@noobru.com

Once subscribed, you’ll have access to your Noobru account dashboard→, where you can manage everything, including your shipping address

Once subscribed, you’ll have access to your Noobru account dashboard→, here you can manage everything including your payment card

f the payment for your subscription fails 3 times in a row, the subscription will be automatically cancelled.

Please ensure the payment card registered with your subscription is up to date, has funds on it and your bank isn't rejecting the payments themselves. You'd need to reach out to your bank directly if this is the case.

Did you purchase a "Subscribe and Save" product from us?

If you did, your subscription would have been set up using the parameters you set up at the time. To validate this, attempt to log into our subscription management portal - if the log in fails, you do not have an active subscription with us.

Subscribing means 20% off every order, free shipping, priority access to new products, and surprise gifts for loyal subscribers. 

Plus, it saves you time - your favourite Noobru blends arrive automatically when you need them.

All our products are available on subscription, apart from the Advantage Discovery Pack

Yes – and it’s what we recommend! Subscribing to a stack (for example: Advantage + Lucid + Shield) lets you support your body throughout the day—from energy in the morning to focus mid-day and calm by night.

You’ll save more, feel the benefits faster, and simplify your health routine with one easy subscription. 

No worries - just pause or skip your next order until you're ready to restock. You won’t lose your subscriber perks.

To be clear, not all orders with us will include tracking. If you're an international order, or an order within the UK, it's unlikely you have tracking available. 

On occasion, we can unintentionally generate a tracking number for you which does not work. We're extremely sorry about this, it is a known bug and is something we're working on.

To track your order, you should have received an email letting you know the item has been fulfilled at our warehouse. Within this email, a tracking link is present. Please click on the tracking link to find out where your order is.

NB; you should be able to follow the order right to your doorstop, but if you're having any issues or there are significant delays beyond the timeframe we provide, please get in touch with our help team (hello@noobru.com or give us a call between Tues-Fri depending on your location)

We deliver across the globe! We do struggle with some island nations, and you can expect longer delivery timelines for remote locations as we use Royal Mail international shipping, which often relies on the local postal service for the final leg.

Please get in touch with the courier/delivery service first. Often the tracking link will contain valuable information about where your delivery has been left, sometimes a photo or a written indication.

Double-check the delivery address too incase you've used an incorrect address, and if you're still unsure, please drop us a message on hello@noobru.com, or give us a call. We'll do our best to track down your order, don't worry!

If your order hasn’t yet left our warehouse, we may still be able to update your shipping details.

Please check your order status and contact our support team as soon as possible:

Email us at hello@noobru.com

Or call us using the phone number listed on our Contact Us page

If your order has already left our warehouse, you’ll have received an automatic shipping confirmation email. This email includes all of your order and delivery details, so please double-check whether anything is incorrect.

Once an order has been dispatched, we’re no longer able to make changes to the shipping details. In this case, our support team can talk you through the next steps, which may involve the order being returned to us before it can be corrected and resent.

Please get in touch with the courier/delivery service first. Often, the tracking link will contain valuable information about where your delivery has been left, sometimes a photo or a written indication.

Double-check the delivery address too in case you've used an incorrect address, and if you're still unsure please drop us a message on hello@noobru.com, or give us a call. We'll do our best to track down your order, don't worry!

We're sorry to hear you've not received your order just yet! Don't worry, in any event we'll have you covered.

First, please check your order confirmation email to make sure the shipping details you entered at checkout are correct.

Next, look out for a shipping confirmation email. This means your order has left our warehouse and is on its way to you.

If your order has been shipped:

• Check whether tracking information is included in your shipping email
• Tracked delivery is only available in certain areas and must be selected at checkout
• Tracking links often show where your delivery was left, sometimes with a photo or written note

If you don’t have tracking information, or your tracking link isn’t working, but your order has been marked as shipped, please contact our support team and we’ll do our best to provide an update. Often there may have been a slight delay, but your order is still making its way for you.

You can find out about our shipping costs and details here: Shipping Policy

We’re so confident you’ll love our Noobru products that we back them with our 90 day satisfaction guarantee.

If you’re not completely satisfied with your Noobru experience, we’ll happily refund you for any unopened and resell-able product returned to us - if you’ve just ordered a one-month supply, please know that the first 2 weeks are covered by the satisfaction guarantee, whether returned or not. 

This means you can explore our range entirely risk-free, knowing that if it doesn’t work out, we’ve got your back.

You can find out more here: Refund Policy

If your order is within our 90 day guarantee, you're eligible to return any remaining items for a refund, or exchange. We always want to try and put things right before we get to this stage, so please let us know what we can do to get things back on the right path first.

To initiate a return, simply email us at hello@noobru.com. Let us know;

• Your order number
• What you’ll be returning
• How much of it is left 

and we’ll provide you with the nearest return address. 

We also welcome any feedback you may have - if there’s something we can improve, we’d love the opportunity to make it right.

Please note: Return postage and packaging costs are the responsibility of the customer. Refunds will be processed once we receive the returned items in their original, sealed, and untampered condition.

We value fairness in our guarantee. If we find, at our sole discretion, that this policy is being misused in an excessive or abusive manner, we reserve the right to revoke the guarantee for future purchases. The 90 day guarantee applies from point of purchase.

Once processed, your refund can take 5-15 days to show in your account depending on the speed of your bank. 

If you're unsure where your refund has got to and it's been beyond this time frame, contact our support team on hello@noobru.com for a ARN which can be used by the bank to locate the refund at their end.

If you're waiting on a refund for a returned product, we process your refund at the point our warehouse confirms receipt of the order. 

Please be aware this can take some time, as our warehouse needs to not only receive the order, but check over the contents to ensure you've returned what we've agreed to refund first.

Absolutely!

We want to ensure you're having the best Noobru experience that you can have. If you've ordered a particular product or flavour and change your mind, you can reach out to us anytime and we'll do our best to exchange your current product. 

Please be aware that you'll need to cover the costs of returning the product for an exchange, and we'll take care of the rest.

Every single ingredient is chosen because it is backed by science. There are literally hundreds of peer-reviewed journals, and we've included a few of our favourites on each of the ingredients here: Ingredient Information →

Click "learn more" on each of the ingredients you, well, want to learn more about!

You can sign up for an account with us at any time.

Head here, and either log in or sign up for a Noobru account with us: Log In/Sign Up →

From here you can check in on your current orders, your past orders, and update any relevant details you'd like to

Head to your account page, and click "Forgot your password?": Account Login→

You should be sent an email that will guide you through the next steps of a reset.

Please drop us an email on hello@noobru.com and we'll guide you through the next steps.

Changing personal information needs to be done securely, particularly when it comes to updating email addresses, as this is linked to all of your existing and future orders

You can update your billing and card details each time you check out with us.

If you have an active subscription and need to change the billing address or payment details linked to it, you can manage everything by logging into your subscription account here: Manage Your Subscription→

Please double check your order confirmation email to confirm what your free gift should have been. If the free gift was a physical gift that should have been shipped to you, please get in contact with us either by phone or by email: hello@noobru.com. 

You can find our phone numbers on our contact us → page

If your free gift was an e-book or a collection of e-books, please double-check your emails. We will have sent these to you here, and it may have ended up in your junk or spam folders. If you still cannot locate your free e-books, please get in contact with our help team: hello@noobru.com and we'd be happy to resend these to you.